crm Archives - Page 6 of 14

Forbes

On CRM: A Simple Way To Fix Your CRM Adoption Problem

(This article originally appeared in Forbes) You’ve spent thousands — tens of thousands! — on a customer relationship system and your people aren’t using it.…

Gene MarksFebruary 25, 2022

Forbes

On CRM: A German Startup Offers A CRM System For Things, Not People

(This article originally appeared in Forbes) Whenever I discuss CRM systems I always like to say that, regardless of the business or industry you’re in,…

Gene MarksFebruary 10, 2022

Forbes

On CRM: Why Does Copper CRM Ignore Microsoft?

(This article originally appeared in Forbes) Whenever I talk to a company looking for a new customer relationship management system, one of the first questions…

Gene MarksJanuary 28, 2022

Forbes

On CRM: Don’t Use Your CRM System For Email Campaigns

(This article originally appeared in Forbes) The makers of most mainstream customer relationship management applications like to say that their products can also do email…

Gene MarksJanuary 11, 2022

Forbes

On CRM: Welcome To The Cloud, Where Microsoft And Others Can Raise Their Prices At Will

(This article originally appeared in Forbes) When people discuss their concerns about the cloud it always seems that security leads the list. But to me,…

Gene MarksDecember 30, 2021

Forbes

On CRM: Will Amazon Buy HubSpot? Let’s Hope Not.

(This article originally appeared in Forbes) Earlier this month there were rumors circulating that Amazon has been considering the acquisition of customer relationship management and…

Gene MarksDecember 9, 2021

Forbes

On CRM: Chatbots Are Becoming A $10 Billion Market

(This article originally appeared in Forbes) My dog died a few years ago. She was only about 7 years old and had a lot of…

Gene MarksDecember 1, 2021

Forbes

On CRM: Employees Aren’t Coming Back To Work. Employers Are Replacing Them With CRM Systems.

(This article originally appeared in Forbes) Are you a salesperson, a customer service rep or a marketing professional? Are you still not coming back to…

Gene MarksNovember 18, 2021

Forbes

On CRM: The Hype About Data-Driven Decision-Making Is Not Being Matched By Reality

(This article originally appeared in Forbes) “Clearly, for too many companies, the hype about data-driven decision-making is not being matched by reality.” Those are the…

Gene MarksNovember 4, 2021

Forbes

On CRM: Why Is Microsoft Ignoring Small Business CRM?

(This article originally appeared in Forbes) Remember the Outlook Business Contact Manager? That was Microsoft’s attempt at introducing customer relationship management via contact management to…

Gene MarksOctober 20, 2021