Boo Hoo and Waaa! Grubhub Is Helping Increase My Sales! Shame on Them!
(This post originally appeared on Inc.) So let me get this straight.
Gene MarksFebruary 1, 2020
On CRM: Why Is A CRM Marketplace So Important? Ask Zendesk.
(This post originally appeared on Forbes) When I speak to people who are looking for a new customer relationship management system
Gene MarksJanuary 24, 2020
Was It So Unreasonable To Double The Price Of Pizza On New Year’s Eve?
(This post originally appeared on Inc.) The hearty souls who braved the crowds and weather in Times Square this past New Year's
Gene MarksJanuary 4, 2020
Why Did Philadelphia’s Libraries Just Eliminate Late Fees?
(This post originally appeared on Entrepreneur) If you've got overdue books from the Philadelphia Free Library, then I've got good news: You
Gene MarksDecember 17, 2019
On CRM: Why Are So Many CRM Users Dissatisfied With Artificial Intelligence?
(This post originally appeared on Forbes) We've been hearing a lot about artificial intelligence - AI - particularly when it comes to customer
Gene MarksDecember 9, 2019
Should Airlines Apologize When They’re Late? No, And You’re Probably Making the Same Mistake.
(This post originally appeared on Inc.) Earlier this week I was traveling from Philly to Chicago on an American Airlines flight. We were supposed to…
Gene MarksNovember 17, 2019
Why small business needs big business
(This post originally appeared on The Guardian) Bernie Sanders is right when he says that too many CEOs make too much money. Elizabeth Warren has…
Gene MarksOctober 21, 2019
On CRM: Is Microsoft Too Late To Retail?
(This post originally appeared on Forbes) When you think of retail technology a few well-known names come to mind: Amazon. Shopify. PayPal. Square. But what about…
Gene MarksOctober 2, 2019
Is Now The Time To Start Selling on Alibaba?
(This post originally appeared on Inc.) Is it time to sell products on Alibaba? I think it is.
Gene MarksJuly 25, 2019
On CRM: Signpost Raises $52M To Help Small Merchants Get More (And Better) Online Reviews
(This post originally appeared on Forbes) We love our dog. So much so that I overpay for "nutritional" food, "all-natural" snacks and "safe" toys.
Gene MarksJuly 11, 2019