crm Archives - Page 2 of 14

Forbes

Business Tech Roundup: Etsy Announces A Ban On Certain Products

Here are five things in tech that happened this week and how they affect your business. Did you miss them? (This column originally appeared in Forbes)…

Gene MarksJuly 7, 2024

Guardian

Your business could lose money by not updating ancient software. Here’s why

(This column originally appeared in The Guardian) Clunky, old tech is costing the US a fortune. According to a recent column in the Wall Street Journal,…

Gene MarksMarch 10, 2024

Guardian

Take the money and run? I tested X’s paid-promotion model, and it was woeful

(This column originally appeared in The Guardian) I run a small business. My company sells customer relationship management (CRM) software to other businesses. I’m…

Gene MarksFebruary 17, 2024

Forbes

On AI: 5 AI Apps For Business That You Should Try

(This column originally appeared in Forbes) There's a lot of AI-hype going around and a countless number of products that are promising to change…

Gene MarksDecember 4, 2023

Forbes

On Technology: The Achilles Heel Of AI That No One Is Talking About

(This column originally appeared in Forbes) You can’t visit a tech website nowadays without the words “AI” all over the place and I’m as guilty…

Gene MarksJune 23, 2023

Forbes

On CRM: Key Steps To Ensure A Clean, Reliable And Effective CRM Database

(This column originally appeared in Forbes) Customer Relationship Management (CRM) and other software vendors love to tout their features, functionality, automation, AI tools and analytics.…

Gene MarksJune 8, 2023

client posts

A Bigin Deepdive: Getting Information from Bigin

In the first installment of this series about small business CRM I described a CRM system as being nothing more than a database. No matter…

Gene MarksMay 16, 2023

Forbes

On CRM: 9 CRM Applications That Are Already Using ChatGPT

(This column originally appeared in Forbes) Right now, as I write this, countless software companies are building new features into their products that will leverage…

Gene MarksMay 9, 2023

client posts

A Bigin Deepdive: Access To Data And External Apps with Bigin

My company has been implementing CRM systems for more than two decades. Sometimes people ask me what’s changed the most over that period of time.…

Gene MarksMay 9, 2023

client posts

A Bigin Deepdive: Increased Automation And Productivity with Bigin

I write and speak a lot about the economy and although there have been plenty of economic challenges facing small businesses over the past few…

Gene MarksMay 2, 2023