(This column originally appeared in The Guardian) Clunky, old tech is costing the US a fortune. According to a recent column in the Wall Street Journal,…
(This column originally appeared in The Guardian) I run a small business. My company sells customer relationship management (CRM) software to other businesses. I’m…
(This column originally appeared in Forbes) Customer Relationship Management (CRM) and other software vendors love to tout their features, functionality, automation, AI tools and analytics.…
(This column originally appeared in Forbes) Right now, as I write this, countless software companies are building new features into their products that will leverage…