Restaurant owner Archives

Philly.com

From QR codes to credit card swipers, restaurants are now managing more tech than ever

(This column originally appeared in the Philadelphia Inquirer) Even before the pandemic, running a restaurant was a complicated business. Since COVID-19, it’s become even harder.…

Gene MarksApril 13, 2023

Guardian

Life’s tough for small business owners, but forced tipping is a bad idea

(This column originally appeared in The Guardian) A restaurant in Hyde Park, Ohio, called Dutch’s has this on its bills: “We offer living wages to…

Gene MarksNovember 27, 2022

Guardian

My advice to restaurant owners: don’t apologize for a bad Yelp review

(This column originally appeared in The Guardian) Remember Anton Ego — the aptly-named villainous restaurant critic in the animated film Ratatouille? His scathing review of…

Gene MarksOctober 23, 2022

Philly.com

How some Philly small businesses plan to use Mother’s Day to boost post-pandemic sales

(This story originally appeared in the Philadelphia Inquirer) This Sunday is Mother’s Day, and small businesses across the Philadelphia region are getting ready. Why? Because…

Gene MarksMay 2, 2022

Guardian

Drunk at the bar: are small businesses responsible for customers’ behavior?

(This article originally appeared in The Guardian) Should a small business be responsible for their customers’ behavior? That’s the question the owners of La Fogata…

Gene MarksOctober 3, 2021

Guardian

Restaurant workers are getting stiffed. It’s time for employers to pay up

(This article originally appeared in The Guardian) This may come as a shock to some but there’s a different minimum wage for restaurant employees than…

Gene MarksSeptember 12, 2021