(This column originally appeared in Forbes) One of my favorite AI stories this year is the reckoning of Swedish Buy-Now-Pay-Later platform Klarna. “Klarna’s AI assistant handles…

Gene MarksMay 30, 2025
B est-selling author and a business management speaker at over 70 live events per year — from Fortune 500 sales meetings and corporate groups, to large trade association conferences — Gene’s presentations are funny, energetic, and packed with valuable content.