customer service Archives

Forbes

Business Technology News: Salesforce Agrees To Buy Informatica In A Deal Worth $8 Billion

(This column originally appeared in Forbes) Here are five things in business technology news that happened this week and how they affect your business. Did you…

Gene MarksJune 1, 2025

Forbes

Business Tech Roundup: Microsoft Is Building The Largest Agent Ecosystem

(This column originally appeared in Forbes) Here are five things in tech that happened this week and how they affect your business. Did you miss them?…

Gene MarksNovember 24, 2024

Forbes

Business Tech Roundup: The iPhone 16 Pro Is “Ridiculously Overpowered”

Here are five things in tech that happened this week and how they affect your business. Did you miss them? 1 — iPhone 16 Pro…

Gene MarksSeptember 15, 2024

Philly.com

Succeeding on Etsy isn’t easy. Here’s how three local sellers do it.

(This column originally appeared in the Philadelphia Inquirer) Many entrepreneurs are finding that online marketplaces, like Etsy, are a great way to create new businesses — or…

Gene MarksSeptember 10, 2024

Forbes

Klarna’s New AI Tool Does The Work Of 700 Customer Service Reps

(This column originally appeared in Forbes) If you’re not familiar with Klarna then you should be. The Swedish-based company offers a popular financing option called “buy…

Gene MarksMarch 13, 2024

Entrepreneur

This Is the World’s Oldest Recorded Customer Complaint

(This article originally appeared in Entrepreneur) Even 3,000 years ago, customers were complaining. Just ask Nanni. I have no idea who Nanni is, other than…

Gene MarksMay 27, 2021

Forbes

The 13 Biggest Small Business Technology Stories Of 2020

(This post originally appeared on Forbes) Every week I round up the five most important technology stories for small businesses and give an explanation

Gene MarksJanuary 3, 2021

Forbes

A Startup Raises $11 Million Using Zoom, A Ransomware Maker Gives Money To Charity…And Other Small Business Tech News

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect your business.

Gene MarksOctober 25, 2020

Philly.com

Does your small business need a receptionist?

(This post originally appeared on Philly.com) I know it sounds harsh, but as a small-business owner, you’re looking to save money and cut overhead in…

Gene MarksJuly 9, 2020

Guardian

Unlimited vacation and a cafe boycott: the best and worst of US small business in 2019

(This post originally appeared on The Guardian) As we wrap up the year, I thought it would be fun to look back at all the…

Gene MarksDecember 23, 2019