customer service Archives - Page 2 of 2

Forbes

A Startup Raises $11 Million Using Zoom, A Ransomware Maker Gives Money To Charity…And Other Small Business Tech News

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect your business.

Gene MarksOctober 25, 2020

Philly.com

Does your small business need a receptionist?

(This post originally appeared on Philly.com) I know it sounds harsh, but as a small-business owner, you’re looking to save money and cut overhead in…

Gene MarksJuly 9, 2020

Guardian

Unlimited vacation and a cafe boycott: the best and worst of US small business in 2019

(This post originally appeared on The Guardian) As we wrap up the year, I thought it would be fun to look back at all the…

Gene MarksDecember 23, 2019

Forbes

Google Plans to Shame Your Slow Website…And Other Small Business Tech News

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect your business. Did you…

Gene MarksNovember 18, 2019

Inc

Should Airlines Apologize When They’re Late? No, And You’re Probably Making the Same Mistake.

(This post originally appeared on Inc.) Earlier this week I was traveling from Philly to Chicago on an American Airlines flight. We were supposed to…

Gene MarksNovember 17, 2019

Inc

ReviewTrackers Raises $10M To Help You Keep Track Of When Someone Says Something Bad About Your Business

(This post originally appeared on Inc.) I have a client - a physician with an office in my city's downtown area - that's not very active…

Gene MarksJune 27, 2019

Entrepreneur

Bad Yelp Review? It Could Be the Weather.

(This post originally appeared on Entrepreneur) Online review sites, like Yelp and Google, are an important part of many businesses' success. A few great reviews…

Gene MarksMay 21, 2019

Forbes

Now Shopify Users Can Easily Advertise On Snapchat…And Other Small Business Tech News This Week

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect your business. Did you…

Gene MarksMay 5, 2019

Guardian

Does wearing a fake smile for customers drive you to drink? Maybe

(This post originally appeared on The Guardian) How nice should you be to your customers? The answer, according to two recent university studies, is a…

Gene MarksApril 20, 2019