Klarna Archives - GeneMarks.com

Forbes

Klarna, Etsy, And A Driverless Truck Company Learn A Few Harsh Lessons About AI

(This column originally appeared in Forbes) One of my favorite AI stories this year is the reckoning of Swedish Buy-Now-Pay-Later platform Klarna. “Klarna’s AI assistant handles…

Gene MarksMay 30, 2025

Forbes

Business Tech News: Klarna Reverses On AI, Says Customers Like Talking To People

(This column originally appeared in Forbes) Here are five things in business tech news that happened this week in business tech news and how they affect…

Gene MarksMay 18, 2025

Forbes

Chatbots Emerge As The First Killer AI App For Businesses

(This column originally appeared in Forbes) ChatGPT. Microsoft CoPilot. Google Gemini. Anthropic. LLaMA. Nvidia. There’s been a lot of attention paid to these products, platforms and…

Gene MarksApril 26, 2024

Forbes

Klarna’s New AI Tool Does The Work Of 700 Customer Service Reps

(This column originally appeared in Forbes) If you’re not familiar with Klarna then you should be. The Swedish-based company offers a popular financing option called “buy…

Gene MarksMarch 13, 2024

Guardian

The hottest product this US holiday shopping season? Buy now pay later

(This article originally appeared in The Guardian) Supply chain issues. Labor shortages. Rising prices. Mask mandates. These are some of the biggest challenges facing small…

Gene MarksDecember 19, 2021