customer experience Archives

Forbes

AI Digital Humans Are Coming, And Could Be The “Front Door” For Most Businesses

(This column originally appeared in Forbes) Bots on phones. Bots on chats. Bots by email. But how about a real life AI human? It’s happening right…

Gene MarksMarch 16, 2026

Guardian

Rude customers are a drag – but can we small business owners do more?

(This article originally appeared on The Guardian) We’ve been reading about the airline industry’s troubles with unruly passengers.

Gene MarksJuly 25, 2021

Forbes

Amazon Delays Prime Day…And Other Small Business Tech News

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect your business.

Gene MarksJuly 26, 2020

Guardian

Unlimited vacation and a cafe boycott: the best and worst of US small business in 2019

(This post originally appeared on The Guardian) As we wrap up the year, I thought it would be fun to look back at all the…

Gene MarksDecember 23, 2019

Guardian

No business owner wants to see a bad Yelp review – but suing the user won’t help

(This post originally appeared on The Guardian) No matter how hard you try or how good your business is, someone is inevitably going to leave…

Gene MarksOctober 31, 2019

Inc

Outback Steakhouse Is Piloting an AI and Video Monitoring System

(This post originally appeared on Inc.) One of my favorite restaurants is doing something that might upset some people. But I love it, and anyone…

Gene MarksOctober 31, 2019

Inc

The Clock Is Ticking For Some Microsoft Exchange Users

(This post originally appeared on Inc.) Is your company using Microsoft Exchange to host your email? You better upgrade...soon.

Gene MarksSeptember 23, 2019

Forbes

Yelp’s New Ad Products Can Increase Engagement “38 Percent”…And Other Small Business Tech News This Week

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect

Gene MarksAugust 4, 2019

Inc

Why Is Free Shipping So Important to Etsy?

(This post originally appeared on Inc.) According to a report in Retail Dive this past week, Etsy - the online marketplace for the arts and crafts crowd…

Gene MarksJuly 11, 2019

Entrepreneur

Bad Yelp Review? It Could Be the Weather.

(This post originally appeared on Entrepreneur) Online review sites, like Yelp and Google, are an important part of many businesses' success. A few great reviews…

Gene MarksMay 21, 2019