(This column originally appeared in Forbes) Customer Relationship Management (CRM) and other software vendors love to tout their features, functionality, automation, AI tools and analytics.…
Gene MarksJune 8, 2023
(This column originally appeared in Forbes) For the past ten years my company has been using three very popular customer relationship management, accounting and office…
Gene MarksMay 29, 2023
(This column originally appeared in the Philadelphia Inquirer) Banks are cutting back on loan approvals to smaller firms, according to financial services firm Biz2Credit, which…
Gene MarksMay 23, 2023
(This column originally appeared in the Daily Herald) According to data from the U.S. Small Business Administration, more than half of small-business owners are over…
Gene MarksMay 22, 2023
(This column originally appeared in Entrepreneur) Opinions expressed by Entrepreneur contributors are their own. It seems like almost every retail shop and restaurant I visit…
Gene MarksMay 18, 2023
(This column originally appeared in the Philadelphia Inquirer) While flowers and brunch remain among the most popular items this Mother’s Day, almost a third of…
Gene MarksMay 10, 2023
My company has been implementing CRM systems for more than two decades. Sometimes people ask me what’s changed the most over that period of time.…
Gene MarksMay 9, 2023
(This column originally appeared on The Hill) Last week was National Small Business Week. Did you notice? If you’re like most small-business owners, probably not.…
Gene MarksMay 8, 2023
I write and speak a lot about the economy and although there have been plenty of economic challenges facing small businesses over the past few…
Gene MarksMay 2, 2023